Shipping

HIPPING POLICY

We strive to process all in stock orders by the next business day. Our shipments are delivered on business days only, subject to some exceptions with some of the delivery company/s. Some in stock orders can take up to 3 to 5 business days to ship or longer due to circumstances beyond our control and/or force majeure. We charge a $10 order cancellation fee only for orders placed with our company for an in stock item that is cancelled after the checkout process.

Shipping Rates

Our shopping Cart will give the computed shipping cost before checkout with all the details provided by you.

Shipping Methods

UPS, USPS and occasionally FedEx. Also variety of options at check-out point are provided to you for choosing your appropriate delivery service company.

PLEASE NOTE:- We require a signature when we ship orders greater than $200.

OPERATING HOURS

Customer Service for Shipping Inquiry: Monday-Friday 9am – 9pm and Saturday-Sunday:11am – 6pm Central Time.
For shipping inquires please email us: customercare@newsunracing.com. E-mail reply schedule is 24/7.
Customer Service including Returns, Fix Options, Special Parts are processed 24/7.
Returns or Exchange must be processed at place of purchase.

IMPORTANT:-

What do I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact newsunracing.com customer service via email at customercare@newsunracing.com or call customer care (956) 810-4444 from Monday-Friday 9am – 9pm and Saturday-Sunday:11am – 6pm Central Time. newsunracing.com only accepts missing item(s) request within 3 days after the package is delivered.

What do I do if an item is received damaged?

If the item appears to have obvious shipping damage, immediately tell the UPS/USPS/Fed Ex driver that you do not want to receive this package. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged. If the damaged package was left or someone else signed for it, call the respective delivery company to report the damage or go to http://www.ups.com/ or http://www.usps.com/  or http://www.fedex.com/ to submit a damaged shipment claim. Obtain a control number from UPS/USPS/FedEx and email newsunracing.com customer service at customercare@newsunracing.com, we will file a damage claim on our side and keep track of the claim for you. Allow around 5-7 business days for the claim to be settled. Exchange or refund will be processed for you after the claim is settled.